Frequently Asked Questions

All Tricon team members can access the shop.

On Thursday, April 16, we will send a company-wide email with the link to the shop.

The shop features a variety of Tricon-branded apparel and accessories, including hoodies, polos, tees, outerwear, hats, and seasonal items—all available to team members at cost.

Select the item you’d like, choose your size (if applicable), and proceed to checkout.

Orders can be shipped to the address you provide (both U.S. and Canada) during checkout. 

Delivery timelines vary by location and product availability, but most orders are delivered within 2–7 business days.

Expedited shipping options may also be available if required, reducing delivery to 1–3 business days.

These timelines apply to both U.S. and Canadian shipments. However, please note that customs clearance, duties and taxes (if applicable), and weather or border-related delays may occasionally impact delivery times.

Yes. Once we create a shipping label, you will receive a confirmation email with tracking details. 

Yes. Shipping fees will be calculated at checkout based on based on shipping destination and weight of the package.

You also have the option to select free pickup from the Tustin office during checkout. If you select this option, you’ll receive a notification when your order is ready for collection, along with instructions on where to pick it up.

All items are final sale and are not eligible for returns or exchanges.

We recommend reviewing the size guide on each product page before placing your order.

If you receive a damaged or incorrect item, please contact the support team at store@triconhomes.com so we can assist you. so we can assist you.

Each product page includes a size guide based on the manufacturer’s specifications to help you select the best fit.

Sizing and availability may vary by product and brand.

If you don’t see your size listed, please reach out to our team at store@triconhomes.com, and we’ll do our best to assist.

Yes. New and seasonal items may be introduced over time to keep the assortment fresh.

Keep an eye on your inbox for limited edition and seasonal drops.

We’re always looking to evolve the Tricon Merch Shop and welcome your ideas. However, some brands may limit our ability to offer certain products, particularly when it comes to resale or custom corporate branding.

If you have a request or suggestion, please contact our team at store@triconhomes.com and we’ll be happy to consider it for future collections.

Merch for CA MF teams will be available in the near future. We are tailoring these items to reflect CA MF’s refreshed identity.

We will share an update once the items are finalized and available for purchase.

If you have any questions, please reach out to Armando Arauz at aarauz@triconliving.com.

No. Items that are out of stock cannot be pre-purchased. Availability is based on current inventory, and items will become available again once they are restocked.  

Some specialty items—such as large or made-to-order pieces like display surfboards—are produced on a custom basis. To request one of these items, submit your inquiry through the merch shop. A member of the store team will then reach out to coordinate details, including design, quantities, pricing, and delivery timelines.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay.

No. Purchases in the Tricon Merch Shop are intended for personal use and should be completed using a personal payment method.

If you have questions about your order or need assistance, please contact store@triconhomes.com.